Frequently Asked Questions | PhaRiqo<\/title><\/p>\n<style>\n:root{\n --theme-primary:#111111;\n --theme-secondary:#4A4A4A;\n --ink:#15171c;\n --muted:#656b76;\n --line:#e3e6eb;\n --soft:#f7f8fa;\n --soft-2:#fbfbfc;\n --white:#ffffff;\n --radius:14px;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.68}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.wrap{max-width:1180px;margin:0 auto;padding:42px 22px 68px}\n.mast{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(240px,.55fr);gap:40px;align-items:end;padding:18px 0 28px;border-bottom:1px solid 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16px}}\n<\/style>\n<p><main class=\"wrap\"><\/p>\n<header class=\"mast\">\n<div>\n<div class=\"kicker\">Help Centre<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"lede\">Quick answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and support.<\/p>\n<\/div>\n<div class=\"mast-meta\"><strong>Last updated<\/strong>15 September 2026<\/div>\n<\/header>\n<div class=\"band\">\n<div class=\"band-item\"><span>Processing<\/span><strong>1\u20133 business days<\/strong><\/div>\n<div class=\"band-item\"><span>Dispatch<\/span><strong>Within 3 business days<\/strong><\/div>\n<div class=\"band-item\"><span>Transit<\/span><strong>7\u201315 business days<\/strong><\/div>\n<div class=\"band-item\"><span>Return request<\/span><strong>14 calendar days<\/strong><\/div>\n<\/div>\n<div class=\"faq-shell\">\n<aside class=\"faq-topics\" aria-label=\"FAQ topics\">\n<a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy and Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/aside>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<h2>Orders<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div class=\"answer\">\n<p>Orders are normally processed within 1\u20133 business days.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div class=\"answer\">\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel my order?<\/summary>\n<div class=\"answer\">\n<p>You may request cancellation before dispatch by contacting support@phariqo.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change the delivery address?<\/summary>\n<div class=\"answer\">\n<p>You may request an address change before dispatch. After dispatch, changes cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<h2>Payments<\/h2>\n<details>\n<summary>Which payment methods are shown?<\/summary>\n<div class=\"answer\">\n<p>Payments are processed through Stripe. The primary card brands shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available if displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do displayed prices include tax?<\/summary>\n<div class=\"answer\">\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties or import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<h2>Shipping<\/h2>\n<details>\n<summary>How long does shipping take after dispatch?<\/summary>\n<div class=\"answer\">\n<p>Estimated transit time is 7\u201315 business days after dispatch. This is an estimate and may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is tracking included?<\/summary>\n<div class=\"answer\">\n<p>All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is the standard shipping fee?<\/summary>\n<div class=\"answer\">\n<p>Standard shipping is 6$ for orders below 50. Orders reaching 50 qualify for free standard shipping.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div class=\"answer\">\n<p>Carriers may include DHL, UPS, FedEx, USPS or YunExpress. The carrier for an individual order may depend on the destination, shipping route and operational arrangements.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<div class=\"answer\">\n<p>Contact support@phariqo.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be a reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<h2>Returns<\/h2>\n<details>\n<summary>How long do I have to request a normal return?<\/summary>\n<div class=\"answer\">\n<p>For items covered by the normal return policy, contact support@phariqo.com within 14 calendar days after receipt. The registered address is not automatically the return address; return instructions will provide the correct return location.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping?<\/summary>\n<div class=\"answer\">\n<p>For change-of-mind, size preference or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div class=\"answer\">\n<p>No restocking fee is charged.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is the EU 14-day right of withdrawal?<\/summary>\n<div class=\"answer\">\n<p>Where EU distance-selling rules apply, consumers generally have a statutory right to withdraw within 14 days after receiving goods, without giving a reason. Return shipping for a normal statutory withdrawal is borne by the customer where this responsibility was disclosed before purchase. Standard original delivery costs are refunded as required by applicable law; supplementary delivery costs above the least expensive standard option may be excluded where permitted by law.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<h2>Refunds<\/h2>\n<details>\n<summary>How long does refund processing take?<\/summary>\n<div class=\"answer\">\n<p>Approved refunds are processed with an internal target of within 7 business days after returned goods are received and the necessary review is completed, subject to applicable statutory refund deadlines. Banks, card issuers or payment providers may need additional time to display the funds.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How will I receive my refund?<\/summary>\n<div class=\"answer\">\n<p>Approved refunds generally return to the original payment method.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<h2>Exchanges<\/h2>\n<details>\n<summary>Are direct exchanges supported?<\/summary>\n<div class=\"answer\">\n<p>Yes. For a normal non-defective exchange, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<h2>Sizing<\/h2>\n<details>\n<summary>How should I choose a size?<\/summary>\n<div class=\"answer\">\n<p>Use the Size Guide as a general body-measurement reference. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<h2>Privacy and Security<\/h2>\n<details>\n<summary>How can I ask about personal data?<\/summary>\n<div class=\"answer\">\n<p>For privacy, GDPR, personal-data or cookie matters, contact privacy@phariqo.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should I email my full card details?<\/summary>\n<div class=\"answer\">\n<p>No. Do not send your full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<h2>Customer Support<\/h2>\n<details>\n<summary>How do I contact customer support?<\/summary>\n<div class=\"answer\">\n<p>For orders, shipping, tracking, returns, refunds, exchanges, size, payment or general support, contact support@phariqo.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions | Help Centre Frequently Asked Questions Quick answers about orders, payments, delivery, returns, refunds, exchanges, sizing, privacy and support. Last updated Processing1\u20133 business days DispatchWithin 3 business days Transit7\u201315 business days Return request14 calendar days OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy and SecurityCustomer Support Orders How long does order processing take? 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